You can change or cancel an existing reservation up to 12 hours prior to the start of the class without a penalty fee. After this, the session will always be charged in full.
As late cancellations are unfortunately common, we cannot offer refunds for late cancellations even for reasons such as unexpected sickness, change of plans, or delays in public transport.
How to cancel a class
To cancel your reservation, please see the following steps:
- Go to our website’s Booking page.
- Choose My Account (located in the top right corner) and log in to your account.
- Choose the tab Schedule, locate the reservation you wish to cancel, and click Cancel.
Cancellations cannot be processed via live chat, email, or social media.
When a reservation is canceled more than 12 hours before the scheduled class, the visit is automatically credited back to your BAY account to use toward a future reservation.
If you would prefer to receive a refund for a canceled drop-in visit or unactivated package, please submit a request through our chat. Refunds are manually processed by our Support Team and can take up to one business day to be processed.
All class packages are activated on the date of the first reserved class and expire based on their respective validity periods. Please see our Pricing page here to learn more about our standard pricing.
Activation date – By default, set based on the purchase date but upon first reservation, automatically updated to the date of the first reserved class.
Expiration date – Based on the validity period of a class package, this is automatically set to a limited period of time from the activation date. The expiration date may update multiple times if you make changes to your first reservation.
Putting a package on hold
All active class packages can be put on hold upon request through the chat available on our website. The hold will start from the day the request is submitted. The first hold is complimentary, and any following holds will result in a $10 administration fee.
Please submit a separate inquiry through our website’s Extensions page (here) for each class package that you’d like to apply an extension to.
As soon as we’ve processed your request, we’ll send you an appropriate payment link via text message, and the extension will be applied within one business day.
Requesting an extension retroactively due to an injury or sickness
The validity period of a class package can be extended retroactively only upon submission of medical proof of illness, injury, or medical condition.
How does it work
When a class is full, you can book yourself onto the waitlist. To learn more about what to expect when a spot becomes available, please see below:
If a spot becomes available more than 12 hours before the class:
You will automatically be placed into the class and notified via email of this change.
Be sure to check your email notifications are turned on in your account settings because once you have been added to class from the waitlist, standard cancellation policies apply.
lf a spot becomes available less than 12 hours before the class:
The spot will become available for booking on our website, and you will be able to sign up for the class through your account.
If you are on the waitlist and know you won’t be able to make it to class. Please remove yourself from the waitlist through your profile’s Schedule view.
How to submit a request
To request a refund, please submit your request through the chat on our website. Our Customer Support is available Monday-Friday from 9 am to 5 pm and will process requests within one business day.
For hygiene purposes, grippy socks are highly encouraged in all of our classes. In case you don’t have them, these are also available for purchase at the studio reception.
Although we do our best to look after your belongings, we are not responsible for lost or stolen items.