Trouble Logging In? Here’s Your Guide After Mindbody’s Universal-Account Update

We’ve learned that as of July 31, 2025, Mindbody, our booking system provider, introduced a Universal Account system, and many clients have encountered temporary issues signing in if their studio accounts and universal accounts aren’t synced.

To sync our studio and Mindbody Universal Account:

  1. Please log in to https://account.mindbodyonline.com/
  2. You should see a notification banner displayed at the top to sync your profile with your Mindbody account.

You should then be able to book classes through the app and our website. However, if it’s still not possible to book:

  1. Log in to https://account.mindbodyonline.com/ with your Mindbody account information.
  2. Click Places You Go on the left side.
  3. Click Start Searching.
  4. Enter BAY STUDIOS under the “Find another Mindbody business” section.
  5. Click Search.
  6. Select BAY STUDIOS and enter the same email address and password you use to log in to your studio account.
  7. Click Sign In.

Alternatively, you can also complete the following steps to fix this issue:

  1. Go to https://clients.mindbodyonline.com/
  2. Search for the business > Select 
  3. Click Sign In.
  4. Enter your existing Mindbody account credentials that you use when logging into the app.
  5. Once logged in, you are prompted to fill out your information and create a new profile at the business, which automatically links to your Mindbody account. When creating this new profile at the business, you need to use the exact same name and email address you used when creating your Mindbody account.
  6. Check your email account for the verification email from the studio.

Here is also another helpful article on how you can link your Mindbody account to our studio.

If you still can’t access your account after completing the matching steps above, please let us know. When you reach out, please tell us what you tried and any error message you see—this helps us solve the issue faster.

👉 Don’t worry: you’ll keep all your existing passes, credits, and booking history once you’re logged in.

We appreciate your patience while Mindbody improves its platform and we look forward to seeing you in class.